Shipping Policy
Last Updated: July 1st, 2026
Thank you for shopping with Oural USA. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order, you agree to the terms outlined below.
1. Order Processing
We strive to process orders as efficiently as possible.
- Orders are generally processed within 1–3 business days after payment has been successfully authorized.
- Business days are Monday through Friday, excluding weekends and public holidays.
- Processing times may be longer during promotional events, holidays, or periods of increased order volume.
- Orders are not shipped until payment has been successfully verified.
Submitting an order does not guarantee immediate shipment.
2. Shipping Methods
We work with reputable shipping carriers to deliver orders safely and efficiently.
Available shipping options may include:
- Standard Shipping
- Expedited Shipping
- Express Shipping (where available)
Shipping options displayed during checkout depend on your delivery location and product availability.
3. Delivery Estimates
Estimated delivery times begin after your order has been processed and shipped.
Estimated delivery windows:
- Domestic Orders: 3–10 business days
- International Orders: 7–21 business days
Delivery estimates are provided for convenience only and are not guaranteed.
Actual delivery times may vary due to:
- Carrier operations
- Weather conditions
- Customs inspections
- Remote delivery locations
- High shipping volumes
- Other circumstances beyond our control
4. Shipping Costs
Shipping charges are calculated during checkout based on factors such as:
- Delivery destination
- Package weight
- Package dimensions
- Selected shipping method
- Applicable shipping promotions
The total shipping cost will be displayed before you complete your purchase.
5. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing tracking information, when available.
Tracking updates are provided by the shipping carrier and may take time to appear after shipment.
6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Oural USA is not responsible for delays, additional shipping charges, or unsuccessful deliveries resulting from:
- Incorrect shipping addresses
- Incomplete address information
- Invalid recipient details
- Failure to receive the shipment
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing.
7. Lost, Delayed, or Stolen Packages
If your shipment is significantly delayed, please contact us so we can assist in working with the shipping carrier.
Once a package has been marked as delivered by the carrier, responsibility for securing the package rests with the recipient.
If you believe your delivered package has been lost or stolen, we recommend contacting the shipping carrier and your local authorities, if appropriate.
8. International Shipping
International shipping may be available for selected destinations.
Customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT or GST
- Brokerage fees
- Government-imposed charges
These fees are not included in product prices or shipping charges unless expressly stated during checkout.
Customs processing may result in additional delivery time.
9. Shipping Restrictions
Some products may not be available for shipment to certain countries, states, or regions due to applicable laws, carrier limitations, or import regulations.
We reserve the right to decline or cancel orders that cannot legally or practically be shipped.
10. Partial Shipments
If your order contains multiple products, we may ship items separately when necessary to improve delivery efficiency or due to inventory availability.
You will not be charged additional shipping fees for authorized partial shipments unless disclosed during checkout.
11. Delivery Confirmation
Delivery is considered complete when the shipping carrier records the package as delivered to the address provided during checkout.
Please ensure that someone is available to receive the package where required.
12. Order Delays
While we make every effort to meet estimated delivery times, we are not liable for shipping delays caused by circumstances outside our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Carrier disruptions
- Customs delays
- Government actions
- Labor shortages or strikes
- Other unforeseen events
13. Contact Us
If you have questions regarding shipping, delivery, or your order status, please contact our customer support team through our Contact Us page. We will make reasonable efforts to assist you with shipping-related inquiries.