Privacy Policy

Last Updated: July 1st, 2026

Welcome to Oural USA (“Oural USA,” “we,” “our,” or “us“). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase products, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide as well as certain information collected automatically during your use of our website.

Personal Information

Depending on how you interact with our website, we may collect:

Full name
Billing address
Shipping address
Email address
Telephone number
Account login information (if applicable)
Order history
Customer service communications

Payment Information

Payments are securely processed through trusted third-party payment providers. We do not store your complete payment card number, security code (CVV), or other sensitive payment credentials on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type
Operating system
Language preferences
Website usage information
Referral URLs
Date and time of access
Cookie and similar technology data

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping notifications
Respond to inquiries
Improve our products and website functionality
Personalize your shopping experience
Detect, investigate, and prevent fraudulent or unauthorized activity
Maintain website security
Comply with applicable legal obligations
Send promotional emails or marketing communications where permitted by law and with your consent where required

3. Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent, where applicable

4. Payment Processing

Payments are securely handled by trusted third-party payment processors, including Stripe and other supported payment providers.

Payment information is transmitted directly to the payment processor using secure encryption. Oural USA does not store or have access to your complete payment card details.

5. Sharing Your Information

We may share your information only as necessary with trusted service providers that assist in operating our business, including:

Payment processors
Shipping and delivery providers
Website hosting providers
Cloud service providers
Analytics providers
Email communication providers
Fraud prevention and security providers
Professional advisors
Government authorities or law enforcement when legally required

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Maintain website functionality
Remember user preferences
Improve website performance
Analyze website traffic
Support shopping cart functionality
Enhance user experience

You may manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill customer orders
Provide requested services
Meet legal and accounting requirements
Resolve disputes
Enforce our agreements
Maintain business records

When information is no longer required, we will securely delete or anonymize it where appropriate.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to certain processing activities
Withdraw marketing consent at any time
Request a copy of your personal information where applicable

We may verify your identity before processing certain requests.

10. Marketing Communications

If you subscribe to our marketing communications, you may receive updates about new products, promotions, or company news.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

11. Third-Party Services

Our website may contain links to third-party websites or services. These third parties operate independently and have their own privacy practices.

We encourage you to review the privacy policies of any third-party websites before providing personal information.

12. Children’s Privacy

Our website is intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. International Data Transfers

Your information may be processed or stored in countries other than your country of residence where our service providers operate. Where applicable, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will become effective upon posting the revised Privacy Policy on this page. The “Last Updated” date will indicate when changes were made.

15. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us through our Contact Us page or using the contact information provided on our website.