Terms & Conditions

Last Updated: July 1st, 2026

Welcome to Oural USA (“Oural USA,” “we,” “our,” or “us“). These Terms & Conditions govern your access to and use of our website, products, and services.

By accessing or using our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please discontinue use of our website.

1. Eligibility

To place an order through our website, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate, complete, and current information during checkout.

2. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Violate any applicable laws or regulations.
• Use the website for fraudulent or unlawful purposes.
• Attempt unauthorized access to our systems or accounts.
• Interfere with the security or operation of the website.
• Upload malicious software or harmful code.
• Submit false or misleading information.
• Use automated tools to scrape or misuse website content without authorization.

We reserve the right to restrict or terminate access for users who violate these Terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, ingredient information, and availability are accurate.

However:

• Product images are for illustrative purposes only.
• Colors and packaging may vary slightly from what appears on your device.
• Product availability is subject to change without notice.
• We do not guarantee that all website content is free from typographical or technical errors.

We reserve the right to correct errors, update information, modify pricing, or discontinue products at any time without prior notice.

4. Orders

All orders are subject to review and acceptance.

We reserve the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Verify customer information before processing.
• Cancel duplicate, suspicious, or potentially fraudulent orders.
• Decline orders that violate these Terms.

Receiving an order confirmation email does not constitute acceptance of your order. A contract is formed only after your order has been accepted and processed.

5. Pricing

Prices displayed on our website are subject to change without notice.

If a pricing error occurs, we reserve the right to:

• Correct the error.
• Cancel affected orders.
• Issue a refund where payment has already been collected.

Applicable taxes and shipping charges, if any, are calculated during checkout.

6. Payments

Payment must be successfully authorized before an order is processed.

We accept the payment methods displayed during checkout.

Payments are securely processed by trusted third-party payment providers. Oural USA does not store complete payment card information.

Orders suspected of fraud or unauthorized payment activity may be delayed, canceled, or require additional verification.

7. Shipping, Returns, and Refunds

Shipping, returns, exchanges, and refunds are governed by our separate:

• Shipping Policy
• Refund & Returns Policy

By placing an order, you acknowledge that you have reviewed these policies.

8. Intellectual Property

All content available on this website, including but not limited to:

• Logos
• Trademarks
• Product images
• Product descriptions
• Text
• Graphics
• Website design
• Icons
• Layout
• Software

is owned by or licensed to Oural USA and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

9. User Accounts

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials.
• Restricting access to your account.
• Ensuring that account information remains accurate.
• Notifying us promptly of any unauthorized account activity.

You are responsible for all activities conducted through your account.

10. Product Disclaimer

Our products are intended for general skincare, bath, and personal care use only.

Information provided on this website is intended for general informational purposes and should not be considered medical advice.

Unless expressly stated, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Customers with allergies, sensitivities, or medical concerns should review product ingredients carefully and consult an appropriate healthcare professional if they have questions before using any product.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Oural USA shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of the website.
• Inability to access the website.
• Purchase or use of products.
• Shipping delays.
• Website interruptions.
• Errors or omissions in website content.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the applicable order, except where prohibited by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Oural USA, its affiliates, employees, officers, directors, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

• Your misuse of the website.
• Your violation of these Terms.
• Your violation of applicable laws or the rights of any third party.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, availability, security, or privacy practices of third-party websites, and accessing them is at your own risk.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Oural USA operates, without regard to conflict of law principles.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website unless otherwise required by applicable law.

Your continued use of the website after any updates constitutes acceptance of the revised Terms.

17. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Contact Us

If you have questions regarding these Terms & Conditions, please contact us through our Contact Us page or by using the contact information provided on our website.